Tom Temin Commentary - Federal News Network https://federalnewsnetwork.com Helping feds meet their mission. Sat, 20 Jul 2024 12:54:52 +0000 en-US hourly 1 https://federalnewsnetwork.com/wp-content/uploads/2017/12/cropped-icon-512x512-1-60x60.png Tom Temin Commentary - Federal News Network https://federalnewsnetwork.com 32 32 Secret Service Director Cheatle likely can’t hang on https://federalnewsnetwork.com/tom-temin-commentary/2024/07/secret-service-director-cheatle-likely-cant-hang-on/ https://federalnewsnetwork.com/tom-temin-commentary/2024/07/secret-service-director-cheatle-likely-cant-hang-on/#respond Thu, 18 Jul 2024 21:16:24 +0000 https://federalnewsnetwork.com/?p=5080179 Secret Service is like a Navy ship that's run aground. The commander may not have had his or her hand on the wheel, but that's where responsibility rests.

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Americans, and indeed everyone around the world, have witnessed two lurid dramas in the past week. The shooting incident in Butler Township, Pennsylvania came first. That gave way to an unfunny Keystone Kops spectacle of blame-fixing. It descended into Secret Service Director Kimberly Cheatle heckled by GOP senators as she made her way through the convention site in Milwaukee.

Predictable calls have emerged for Cheatle to resign. The true course of action isn’t so obvious, though. I mean “true” in the sense of manifest or straight. She took ultimate responsibility in a TV interview, but then the Secret Service sort of bumbled the PR by seeming to blame the local police on hand at the Trump rally. After this came a string of revelations about how the shooter was in plain sight, was found to have a rangefinder, generally aroused suspicion, and yet somehow to hide himself until too late.

If Cheatle should step down — and she probably will have to — I’d say her departure would come under the “that’s the way it is” category. It won’t come because she’s a terrible person or acted nefariously. She didn’t personally commit the planning and protective lapses, so far as we know. Nor was she caught stealing or harassing employees or such. By all accounts I’ve read, Cheatle is an earnest law enforcement person with long personal experience in presidential protection.

The Secret Service itself has had issues. The object of more or less continual critique, it ranks 413 out of 459 component agencies in the Best Places to Work in the Federal Government for 2023. It’s experienced its share of scandals over the years, but not since Cheatle returned as director. The agency has many functions, but its most visible — official protection — is also the most difficult and carries the highest stakes.

This situation is more like a Navy ship commander who runs aground while under the guidance of a harbor pilot. Grounding a warship often, but not axiomatically, means the skipper takes the fall. Officers know and accept that when they move up to O-5 grade.

I checked in with retired Navy Captain Bill Toti, who built a successful post-naval career as a consultant and author. He told me, in a ship accident “the default is that the CO will be sacked.” He added that the Navy conducts investigations to see if a chart was wrong, whether the crew took prudent precautions, or whether something made the situation beyond control.

“Normally these extenuating circumstances don’t exist,” Toti wrote in an email exchange, ” and it’s quickly determined to be crew error. In those cases, the CO will always be relieved for cause, because it was his/her responsibility to ensure the crew [is] properly trained and procedures properly followed.”

That’s the case here with the Secret Service. Only this case amounts to more than the equivalent of running aground. A grazing of Trump and the murder of a bystander equate to a near shipwreck. The incident evokes unpleasant national memories.

Yet we’ve seen, in the corporate world no less than in the federal, instances wherein terrible mistakes did not result in ouster or resignation of a top official. Boeing CEO David Calhoun came in after the previous CEO because of two crashes with many deaths. Then came the door that fell off a jet liner full of passengers. Calhoun didn’t personally leave the bolts off that plane, and company seems to face a new challenge weekly. Calhoun said months ago he’ll retire at the end of the year. At the FDIC, chairman Martin Gruenberg, overseeing a toxic work environment, said he’d leave, but only after the Senate confirms a successor. In other words, sometime after the next president is inaugurated.

I recall, it must be 40 years ago, a reporter at the Washington Post had to return a Pulitzer Prize because, if turned out, she’d fabricated the winning story. Her resume, it came out later, was mostly lies, too. The reporter resigned, but none of the editors who ignored obvious signs, resigned or were fired.

Mistakes large and small occur in every organization because we humans are frail and imperfect. Therefore, magnitude and criticality of a failure also figure into whether the boss stays or leaves. For the Secret Service, failing to prevent a sniper, plainly visible in daylight, from getting a few rounds off and actually striking a high level protectee, well that’s nearly as bad as it can get. Now the Secret Service and the politicians have to decide whether Director Cheatle is part of the solution, or not.

My earliest memory fragment is New Year’s Eve 1960. The earliest event for which I have detailed memory took place November 22nd, 1963. As a third grader, I first heard the news on the walkway leading from Churchill Elementary School in Churchill Borough, Pennsylvania. But it’s a memory of witnessed emotion and low-resolution black-and-white. To this day, the only visual documentation of the President Kennedy assassination is the short piece of 8mm film taken by the late Abraham Zapruder (whose life is another story). Both the Kodachrome film and the Bell & Howell camera ended up stored at the National Archives and Records Administration.

The JFK assassination caused a revolution at the Secret Service, which at the time was behind the times. The attempt at former President Trump’s life looks more like a lack of adherence to known best practices and a breakdown in communications, and less like some emergent, heretofore unknown phenomenon.

Nearly Useless Factoid

By Michele Sandiford

The Secret Service employs approximately 3,200 special agents, 1,300 Uniformed Division officers, and more than 2,000 other technical, professional and administrative support personnel.

Source: The Secret Service

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Project 2025 and your federal job: Better read up on this one https://federalnewsnetwork.com/tom-temin-commentary/2024/07/project-25-and-your-federal-job-better-read-up-on-this-one/ https://federalnewsnetwork.com/tom-temin-commentary/2024/07/project-25-and-your-federal-job-better-read-up-on-this-one/#respond Thu, 11 Jul 2024 20:06:24 +0000 https://federalnewsnetwork.com/?p=5071174 Project 2025 is not some mysterious force from nowhere. Check out the project web site to see who's behind it and their prescription for the federal workforce.

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If you haven’t heard about Project 2025, you should check it out. The presidential candidates and their surrogates have been talking about it. For the Democrats, Project 2025 plan is evil incarnate. To Republicans, it’s a blueprint to make America great again.

The politics of it are a little complicated. Former President Trump has disassociated himself from Project 2025. Yet some of his peeps are part of it, such as former Office of Personnel Management chief of staff Paul Dans. Also former special assistant to Trump, Spencer Chretien.

In reality, Project 2025 is a production of the conservative Heritage Foundation. It presents  a long detailed set of policies and priorities for the next administration. Its full title: “2025 Presidential Transition Project.” It resulted from the convening of a few hundred conservative thinkers and a long list of similarly-minded think tanks. Love it or hate it, it’s out there for anyone to peruse. Oddly, when I asked for one of the federal workforce Project 2025 people to  join me for an interview on The Federal Drive, they told me Project 2025 would not be “available.” I thought you might like to hear one of the Project 2025 thinkers in his own words.

Project 2025 also exists as a book, “Mandate for Leadership,” you can buy or read online. I was interested in Chapter 3, entitled, “Central Personnel Agencies: Managing the Bureaucracy.”

You might have heard Project 2025’s plan for the federal workforce. Some have described it as a way to gut the merit-based civil service system and return to 19th century spoils. Without judging it on the merits, I will say that’s an overly simplified view.

I decided to look for myself. Trigger warning: The plan calls for the restoration of Schedule F. That civil service innovation came near the end of the Trump administration, and was rescinded on Day 3 of the Biden administration.

Schedule F would have moved certain career senior executives out from under Title 5 civil service protections. Namely, those whom Title 5 itself exempts from protection: People in positions to make or advocate policy. Such career people in effect would have been treated similarly to Schedule C appointees. An administration could dispatch them at will.

The Project 2025 authors see Schedule F as related to something they say every administration tries to do. In “burrowing” people down into the Senior Executive Service, the political types think they can embed their policy preferences into the permanent bureaucracy. They say Presidents Carter and Reagan tried to limit burrowing in the early days of the Civil Service Reform Act (CSRA). Since then, “reserving accessible numbers of key policy positions as ‘career reserved’ … frustrate CSRA intent.” They cite “general domination by career staff on SES personnel evaluation boards” and “career-first policy and value viewpoints” as having frustrated the Trump administration, spurring Schedule F.

No one knows how many federal employees would have ended up in Schedule F. Agencies mostly didn’t finish the task of identifying them. The whole thing ran out of time. Project 2025 says, “It [Schedule F] should be reinstated, but SES responsibility should come first.”

Project 2025 also calls for reform of federal retirement benefits, but doesn’t specify how. But it states the Federal Employee Retirement System “remains much more generous” than what private sector employees receive on average.

It calls for moving from automatic, across-the-board pay increases and an end of what it calls (citing the Government Accountability Office) a fully successful or above evaluation for 99% of employees. It calls for reinstatement of Trump Executive Order 13839. Also rescinded by the Biden team, that EO shortened probation times and sped up the initiation of disciplinary actions.

EO 13839 “will need to be reintroduced in 2025,” the Project 2025 authors state.

There’s much more. A return to standard tests for federal employment, simplifying appeals through the Merit Systems Protection Board, and more rigorous performance appraisals coupled to pay raises. With respect to the MSPB, they state, “The real problem is the time and paperwork involved in the elaborate process that managers must undergo during appeals. This keeps even the best managers from bringing cases in all but the most egregious cases of poor performance or misconduct.”

It also calls for reinstatement of three Trump executive orders disliked by the federal employee unions and rescinded by the Biden White House. EOs 13836, 13837, and  the afore-mentioned 13839 called for renegotiation of collective bargaining agreements, pulling back official time allowances, and limiting grievances and making performance a higher priority for retention than seniority.

In summary, here’s how the Project 2025 people see things:

“Today, the federal government’s bureaucracy cannot even meet its own civil service ideals. The merit criteria of ability, knowledge, and skills are no longer the basis for recruitment, selection, or advancement, while pay and benefits for comparable work are substantially above those in the private sector. Retention is not based primarily on performance, and for the most part, inadequate performance is not appraised, corrected, or punished.”

Whether Project 2025 is good or bad for federal employees is up to each person to decide. I do give the authors credit for understanding civil service and the value of an independent workforce. What they propose is controversial. But it’s not a scorched earth gambit. Many of their ideas have bounced around for years. So it’s worth reading if only to know what might happen after the 2024 elections.

 

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How about a little humanity in the questions surrounding Biden? https://federalnewsnetwork.com/tom-temin-commentary/2024/07/how-about-a-little-humanity-in-the-questions-surrounding-biden/ https://federalnewsnetwork.com/tom-temin-commentary/2024/07/how-about-a-little-humanity-in-the-questions-surrounding-biden/#respond Fri, 05 Jul 2024 15:52:44 +0000 https://federalnewsnetwork.com/?p=5064957 Dementia is sad and hard on families. We don't know Joe Biden's condition, but if he is in decline there should be no delight in seeing the uncontrollable.

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Bess Truman, asked in 1953 what she’d miss most about the White House, answered: “All the help.”

That came to mind when reports surfaced last week that First Lady Jill Biden wanted her husband to stay in the presidential race because she, Mrs. Biden, was so enamored of the perks that come with White House life. But maybe it’s because she’s simply someone protective of a beloved spouse. With the questions surrounding the president, how about a little empathy and humanity, regardless of your views on President Joe Biden’s politics and policies?

I recall that during the final phase of Richard Nixon’s eventful presidency, many news people outside of opinion and editorial sections decided to go ahead and take sides. They mostly called for his resignation. Here they go again.

Now we have an upcoming presidential election that seems unreal to many: A man convicted of felony charges running against a man many believe is in mental decline and are urging to drop out of the race.

I’m not going to express an opinion here, neither on whether Trump is good or bad, nor whether Biden should or should not get out. We don’t take political positions here, and anyway, you’ve got a thousand other places to go for that sort of material.

But I did want to comment on dealing with mental decline and dementia. If you’d ever been close to someone who has dementia coming on, you soon realize it’s a one way street. A cruel one at that. Once, when visiting my parents when they were still living the retired-in-Florida life, my wife and I exchanged silent stares when we observed my mother preparing dinner. A meticulous and skilled cook, my mother dropped three frozen lamb chops into a hot skillet, trying to prepare dinner for four.

Suddenly a lot of behaviors came into focus. We witnessed the advent of dementia that would, over the next several years, rob her of her personality and eventually render her mute. During the early years, she functioned well because the episodes only occurred occasionally. But the end — why, no one with an ounce of empathy would wish that on anyone.

Dementia has great efficiency in wiping out a person’s functionality and their life savings at the same time. Eventually, it plucks away their dignity in the absence of compassion by those nearby. Luckily, my parents were prudent and my mother didn’t outlive their money. My dad had passed a few years earlier and left mom reasonably well, financially. I feel he was fortunate not to stick around for the slow, then fast, mental and functional meltdown of his spouse of 64 years. The images and experiences of dealing with a loved one’s dementia, though, never leave you.

Which brings me to Joe Biden. People saw what they saw during the debate. It’s produced a new twist on the election chatter. Someone medically qualified can and should determine whether the President is able to keep working. Maybe he just needs more rest. Maybe he’s mostly out of it. Maybe this, maybe that.

But let’s say for the sake of argument that Biden has entered the decline from dementia. My position is this: Regardless of your views on the man, no one should take pleasure or delight in witnessing a misfortune befalling someone else, a fate that person absolutely can’t control. Whatever his condition, let’s hope people actually qualified to assess him do so, and let decisions on his future depend on the medical science.

For sure, the questions need rapid resolution by qualified people, given the consequences. But in the meantime — sorry if I sound preachy — can we all remember there’s nothing amusing in another’s declining mental or physical condition? As the great sages wrote, don’t insult the deaf nor cause the blind to stumble.

Even presidents deserve dignity.

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How about night and weekend customer service — in person? https://federalnewsnetwork.com/tom-temin-commentary/2024/06/how-about-night-and-weekend-customer-service-in-person/ https://federalnewsnetwork.com/tom-temin-commentary/2024/06/how-about-night-and-weekend-customer-service-in-person/#respond Thu, 20 Jun 2024 21:55:47 +0000 https://federalnewsnetwork.com/?p=5047044 Shouldn't in-person appointments and when they're available become part of agencies' thinking about improving customer experience?

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“The government is like a restaurant that closes at dinnertime.” Thus spoke a long-retired federal executive, during the early years of the e-government movement. Why can’t the government follow the model of a New Jersey diner, open all the time for in person?

Federal managers realized that offering transactions online would, to some extent, let citizens do things when they wanted or could, and not according to government field office schedules.

Now people can access countless government services digitally. Just as you can buy a China-made garden hose from Amazon at 3 a.m., citizens can renew their passports, say, on Juneteenth or Sunday afternoon. You don’t print out the passport; it still requires approval, manufacturing and mailing.

Like it or not, though, in-person appointments remain a part of what the government must offer citizens. The IRS, Postal Service, Agriculture Department, Veterans Affairs, Social Security and parts of Homeland Security come to mind. Collectively they operate thousands of field locations of widely varying size.  Dramatically as digital services have grown, demand for the in-person experience won’t go away.

In fact, the two work together, if by “digital experience” you include telephone call center operators whose ability to help people is aided by access to comprehensive data about the caller. At the IRS, according to recent analysis by the Treasury Inspector General for Tax Administration (TIGTA), agency experts resolve some 30% of questions over the phone — so people avoid the need to make an appointment to come in.

In doing its analysis, TIGTA auditors visited a sample of what the IRS calls special Face-to-Face Saturday Help, posing as taxpayers. The monthly events took place at some 90 locations during the 2023 filing season (IRS repeated them during the most recent tax season). At some of the first-come, first-served events, TIGTA’s Carl Aley said, people waited as long as seven hours. In a few cases, the doors shut before the auditors could get service.

Answers they did get were generally accurate according to tax law. But the point is that the IRS has real demand for in-person during times when the average single or family taxpayer has time. Weekdays 9-5, the IRS lets people schedule appointments. In fiscal 2023, TIGTA said, the 363 Taxpayer Assistance Centers (TACs) conducted 781,748 appointments. That may not match the billions and billions served by McDonald’s, but it keeps rising as the country grows and Congress convolutes the tax code.

As agencies work to modernize their online services and improve customer experience, why not rethink the in-person experience? Why not have regular evening and weekend hours for tax and Social Security questions? Why continue like the restaurant that closes when more people can get there?

You might ask, what about the workforce? Lots of people across the industries like night work, or are fine with weekends that might be a Tuesday and Wednesday or a Monday and Tuesday. 24/7 work occurs in some places throughout government already. Air traffic controllers or border patrol agents work around the clock, so why not those knowledge workers who deal with the public? Maybe not 24/7, but at least some time beyond 9-5.

Some states offer off-hours functions. Last year I needed a certain permit from a neighboring state. I made a 6:30 p.m. appointment. I’d applied and received affirmation online, but the permit required obtaining in-person.

It was a longer drive than I expected. Turned out the office was open to something like 7:30. When I arrived after dusk the building was locked. But the guard sensed why I was there, let me in, and directed me to a brightly-lit, first-floor office. A super friendly clerk took care of the matter literally in a matter of minutes. So that’s what’s possible.

Good for the IRS for trying Saturday drop-in tax help. The agency has also offered extended Tuesday and Thursday hours during tax season. It knows its demand signals.  This should become part of every in-person agency’s thinking.

Nearly Useless Factoid

By Michele Sandiford

Tax form mistakes are 41 times more common on paper forms than through e-filing.

Source: The Motley Fool

 

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Why artificial intelligence will never replace your job https://federalnewsnetwork.com/tom-temin-commentary/2024/06/why-artificial-intelligence-will-never-replace-your-job/ https://federalnewsnetwork.com/tom-temin-commentary/2024/06/why-artificial-intelligence-will-never-replace-your-job/#respond Thu, 06 Jun 2024 21:53:20 +0000 https://federalnewsnetwork.com/?p=5029991 Artificial Intelligence people keep reassuring everyone else their jobs are safe. What is it about AI that makes people think it could possibly replace them?

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Have you noticed how artificial intelligence purveyors are trying to shove it down our throats?

Google, for example, urges people to try its Gemini. They’ve built the program into the company’s mail and word processing applications, but you have to opt in. I finally dismissed the notice after it popped up every time I open one of my accounts. Microsoft is no better. It pushes its Co-pilot function everywhere you look. What I’d like from Microsoft: Update the scroll function to work on scheduling appointments or meetings. The functionality there feels like it dates to Windows 286.

Technical people at all of the IT conferences dutifully reassure audiences that artificial intelligence won’t replace people. They say, rather, it will “augment” people by doing routine or low-value tasks. Or it will help prioritize or stage work according to some factor. They keep saying this because enough people must worry about replacement by software.

And let’s acknowledge the fact that AI has already infiltrated daily life. The best commercial digital services and most software applications contain AI augmentation.

I believe that. AI can certainly augment a million tasks and take away cut-and-paste drudgery. AI, though, consists of software. The only people it will likely replace are programmers, those who code. Robots, on the other hand, have replaced people on assembly lines and in certain dangerous exploratory situations. They’ll eventually replace the proverbial hamburger flippers. AI will improve physical, mechanical robots, but it won’t directly replace people.

You don’t have to look far to see the kinds of work AI can maybe help but never replace. I talked the other day with Chris Mark. He works from Pittsburgh for the Mine Safety and Health Administration, part of Labor. Mark earned a Service to America Medal nomination. To greatly simplify it, he discovered how lateral, or tectonic, land movement contributes to mine roof collapses. Roof collapses, a vertical phenomenon, constitute the principal danger to miners’ lives. Because of Mark’s work, mine layout and design techniques have led to more stable mines and steadily fewer annual deaths. He developed software to help mine builders make better calculations.

What a story. At 19 years old, Mark didn’t feel college seemed all that enticing. Born in Greenwich Village, growing up in Manhattan, at 20 he became a coal miner in West Virginia. That’s tough work. Eventually he earned a doctorate in mining engineering before embarking on his long federal career as a  mine researcher and, later, regulator.

We were chatting about Pittsburgh and my visual memories from childhood of flame-belching steel mills and glowing slag heaps. A sudden thought popped into my head. How could AI replace someone like Chris Mark?

So many federal jobs require experience and intuition. Janet Woodcock retired as principal deputy commissioner at the Food and Drug Administration. She’s legendary for reforming drug approval processes and for hectoring Congress to let FDA collect user fees from the generic drug makers. She also pushed for automation and electronic forms to help evaluators deal with what had been trailers full of paper submissions.

No doubt future FDA improvements will come from AI to speed up document discovery, risk analysis and clinical test interpretation. People will think up the use cases and make the decisions.

Nearly Useless Factoid

By Michele Sandiford

The first coal mine in America was established in 1701 in Midlothian, Virginia.

Source: Geogrit.com

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Success comes from ‘all the wood behind one arrowhead’ https://federalnewsnetwork.com/federal-report/2024/05/success-comes-from-all-the-wood-behind-one-arrowhead/ https://federalnewsnetwork.com/federal-report/2024/05/success-comes-from-all-the-wood-behind-one-arrowhead/#respond Thu, 30 May 2024 21:45:45 +0000 https://federalnewsnetwork.com/?p=5020610 The ability to focus long term and dedication to a singular passion is one way many feds have made not just satisfying, but also award-winning careers.

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Former tech titan Scott McNealy had an expression for how to focus one’s efforts for maximum effect. He called it putting all your wood behind one arrowhead. This idea implies diffusion of effort means no single strand of activity fully realizes.

The company he co-founded, Sun Microsystems, did just that. It concentrated on a single class of product. The market for dedicated engineering workstations using specialized reduced-instruction-set processors eventually gave way to PCs as microprocessors and software grew more capable. But the seven-word strategy remains a useful way to think about life.

I call May through September the “Sammies Season” on The Federal Drive with Tom Temin show. Each week we air an interview with one of the finalists in the Service To America Medals program put on by the Partnership for Public Service. Many of the finalists really have changed the world through strong focus on something specific.

Bob McGaughey chuckled over having attended the initial reception for the Sammies finalists. The research forester with the U.S. Forest Service exhibited a reaction many Sammies finalists have expressed to me over the years. In effect: “What am doing here?” They’re often modest about accomplishments manifestly impressive to others.

McCaughey early on learned programming. For many years, his enduring opus has concerned something that sounds arcane. He developed a program that takes data generated by light detection and ranging data, LiDAR. LiDAR, from airborne instruments, by itself produces lots of data but not much wisdom. McCaughey’s FUSION program makes LiDAR data useful in assessing large areas of forest or any other type of terrain.  He’s always improving and adding to the program, which is freely distributed for use by anyone needing to interpret LiDAR data.

If you think the Forest Service has an important mission, then you can see how a single forester tapping away in C++ has helped enable that mission.

For some, the arrowhead is aimed at a theme. For the Government Accountability Office’s Biza Repko, its delving into narrow corners of the transportation system and pulling out ways to improve safety. She nudged the National Highway Transportation Safety Administration to diversity the anatomies of crash test dummies so they’re no longer all average-sized males. She prodded more than the tiny sliver of the railroad industry participating in a safety reporting program.

I once interviewed a man who’d been a NASA project scientist for decades. He oversaw a pair of satellites starting through their conception in 1972, their launch in 1977, and then for decades after. If I recall correctly, it was the Voyager I and II devices, which zoomed around several planets and eventually left the solar system.

Talk about dedication. I remember asking offhandedly if the satellites were like members of his own family, he’d been doting over them for so long. He enthusiastically said yes, they were an abiding presence at the dinner table discussions as his own human children were growing up.

You see this focus in companies too. A small Virginia company called Electra.aero concentrates on an extreme niche: very short takeoff and landing, hybrid powered airplanes with a technique known as blown lift. How’s that for specialized? It has development contracts with the Navy and Air Force. Like a hybrid car, the company’s planes have both batteries and an engine to charge the batteries. I asked founder John Langford if fuel capacity was therefore the flight distance limiter. He said, no, it’s people’s bladders. Because the planes at this point have limited payload capacity, they aren’t capable of carrying amenities like lavatories and associated plumbing aloft.

Such people don’t fit the cliched descriptions like “single minded.” Neither fanatics nor zealots, they simply have marshaled abiding enthusiasm for something important and for which they have talent. One presumes they have hobbies or other interests, but professionally they don’t dissipate their energies.

Nearly Useless Factoid

By Michele Sandiford

Approximately 25% of all Western medicines on the market today come from plants found only in tropical rain forests.

Source: Arbor Day Foundation

 

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Having best places to work means the government has worst places https://federalnewsnetwork.com/federal-report/2024/05/having-best-places-to-work-means-the-government-has-worst-places/ https://federalnewsnetwork.com/federal-report/2024/05/having-best-places-to-work-means-the-government-has-worst-places/#respond Thu, 23 May 2024 21:55:00 +0000 https://federalnewsnetwork.com/?p=5012791 Worst places to work in the federal government show the erosive qualities of underfunding and understaffing. Leaders have to get up on their hind legs.

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The Social Security Administration, the Court Services and Offender Supervision Agency, the Export-Import Bank and the Bureau of Prisons have something in common. They are the lowest ranked federal places to work in their respective categories. You could call them the worst places to work in the federal government.

The low coefficient of engagement employees have with their agencies stems from many possible factors. Top among them: leadership, functional performance, work environment. The low scores don’t necessarily mean employees hate the agency or working there.

As aside, it could. Ranked just above the Court Services and Offender Supervision Agency lies the Federal Deposit Insurance Corporation. Lurid stories of an environment of sexual harassment and a hot-tempered yet oblivious chairman have engulfed the agency. Even when an apparently toxic leader agrees to quit, it’s not until the Senate confirms a successor, which means employees could be stuck with him for another year. Hardly a recipe for improving an employee engagement index of 62 — down four points from last year.

At the Social Security Administration, a combination of workload, dated business processes and technical debt lead to overworked people and bad customer service. That’s according to Dustin Brown, who just joined SSA as chief operating officer. He left the Office of Management and Budget, where he’d spent 23 years.

In a forthcoming interview, Brown said the 2025 appropriation request will be crucial to improving staffing levels and technology support. The agency has requested an 8% boost. Officials want to improve basics like telephone query wait times and resolution rates. He said that two mornings a week, Commissioner Martin O’Malley holds “security stat” meetings to review performance metrics. O’Malley used that technique as governor of Maryland and mayor of Baltimore. Brown said detailed data and line employee input both inform decisions.

The ‘Commish’ named three priorities, Brown said: Reducing phone call wait times, speeding up disability claim and appeal processing, and fixing chronic problems with over- or underpaying benefits.

Brown called O’Malley a hero in the performance management community. By coincidence, that phrase came up in my interview with Max Stier, president of the Partnership for Public Service.  Stier said this of the places-to-work scores:  “This is about better performing organizations and better mission achievement.”

Becoming a good place to work, then, requires a combination of leadership commitment to it. That and finding the technology and money resources to carry out performance goals. There’s no time to lose when, in some offices, attrition amounts to more than 20% a year.

As someone about to become a Social Security retirement benefits recipient myself, I’ll be watching to see how much the O’Malley-Brown leadership combo raises those scores.

As I covered extensively last year, the Bureau of Prisons had the lowest place-to-work index last year, 35.5. This year it’s a little better, but only to 38.1, putting the bureau again in the unfortunate spot as worst place to work in the federal government. It needs higher pay, more people who stay longer, and a vast improvement program for its crumbling facilities.

One federal observer who is intimately knowledgeable about BOP wondered why Director Colette Peters didn’t insist that the Biden Administration ask for the billions in overdue renovation with a threat to resign otherwise. It’s difficult enough to come to work and mingle closely with dangerous people. It’s another to do so in a leaky, moldy workplace.

In the past year, BOP has closed a couple of prisons, reassigned a couple to different security levels. It hasn’t solved its fundamental staffing and facilities problems.

The great NASA administrator Charles Bolden was determined to put NASA on the path to number one in the Best Places rankings. He still lives in the local area. I’ll bet if Peters rang him up, he’d share his strategy over a cup of coffee.

Nearly Useless Factoid 

By: Michele Sandiford 

In 1934, President Franklin D. Roosevelt appointed George N. Peek to head the first and second Export-Import Banks.

Source: EXIM: Export-Import Bank of the United States

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Best Places to Work: How to read the results https://federalnewsnetwork.com/federal-report/2024/05/best-places-to-work-how-to-read-the-results/ https://federalnewsnetwork.com/federal-report/2024/05/best-places-to-work-how-to-read-the-results/#respond Thu, 16 May 2024 21:51:10 +0000 https://federalnewsnetwork.com/?p=5003749 The smaller the agency measured, the more widely scores vary. That means the quality and skills of local managers are crucial in employee attitudes.

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Thanks to a sexy title and an organization with solid media chops, the Best Places To Work in the Federal Government (a copyrighted title) gets headlines each year. I know I anticipate the rankings as much as any scribbler.

This in spite of the fact that the same few agencies generally occupy the top slots — NASA, Government Accountability Office, Veterans Affairs, and the intelligence community. Not many shocks here.

The low-ranking agencies will be known next week. We in the press get an embargoed preview of the full top-to-bottom lists, so all I can say now is, you won’t find too many surprises there either. One phenomenon: Often individual component agencies or bureaus do much better or much worse than the average for the department. Another phenomenon: The range of indices on that 0-100 scale widens as unit sizes get smaller.

Here’s what I mean:

  • Large agencies range from 82.5 for NASA to 52.1 for XXX.
  • Mid-sized agencies, 87.2 for top-ranked GAO to 57.7 for bottom ranked XXX.
  • Small agencies, 93.6 for the National Indian Gaming Commission to 40.6 for XXX.
  • Agency subcomponents,  96.7 for the office of Negotiations and Restructuring at the Pension Benefit Guaranty Corporation to  38.1 for XXX.

In other words, employee engagement operates in a highly localized fashion.

That means, in turn, that the quality of local or unit management seems to be the determinant of employee engagement.

I don’t think it’s mission. Yes, NASA has the most exciting mission. GAO too has a highly important mission, just not one that makes for great garden party talk. But other agencies with exciting or crucial missions fall flat.

Neither does top leadership seem to be a determinant of engagement. Continuity of leadership has only a mild correlation with scores. The cabinet departments more or less retained their relative rankings during more than three years of the Biden administration and its stable secretary roster.

Performance isn’t necessarily a determinant. The Federal Trade Commission has lost case after case in court, yet it ended up in the top ten of mid-sized agencies.

If size of the measured agency or bureau has the most leverage on engagement scores, that means it’s not the secretary or administrator or director that matters the most, but rather the head of that bureau or division. The secretary might be a hack or a genius, but it’s managers people interact with daily that have the most effect on how people feel about their employer. What’s the old saying: People don’t quit jobs, they quit bosses.

Two additional notes

Did you notice that yesterday the Dow Jones Industrial Average briefly reached 40,000? It hit 10,000 in 1999, in Bill Clinton’s second term as President. It hit 1,000 in 1972, during Richard Nixon’s first term. Goes to show, shovel as much as you can into your Thrift Saving Plan. To the extent you can, leave it there. The Dow is neither The Market nor your account, but it shows how the markets do over the long term.

I would like to note the untimely passing of Peg Hosky, an enduring and well-known presence in the federal information technology market. Peg had a knack for drawing industry and high level federal managers together in various forums to talk about how to improve government. She brought energy and enthusiasm to this work and to the various IT-related associations in which she was involved. Having known her for more than 30 years, I can say, Peg will be missed. To her husband Tom, daughter Claudia and son John — who formed her immediate family and the cohorts in her principal enterprise, FedInsider —  Federal News Network and I send our condolences.

 

Nearly Useless Factoid 

By: Derace Lauderdale

For the fifth consecutive year, Olivia and Liam are America’s most popular baby names.

Source: Social Security Administration 

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Worried about retirement prospects? Run the numbers! https://federalnewsnetwork.com/federal-report/2024/05/worried-about-retirement-prospects-run-the-numbers/ https://federalnewsnetwork.com/federal-report/2024/05/worried-about-retirement-prospects-run-the-numbers/#respond Thu, 09 May 2024 21:50:12 +0000 https://federalnewsnetwork.com/?p=4994603 In the long run we're all dead. It's the 25 or 30 years before departure, the retirement years, that we've really got to worry about.

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Judging from what keeps popping up in one of my social media accounts, people are worried about, I don’t know — stuff, the future. Maybe their retirement prospects.

The long running meme about how you’ll be utterly unremembered in 100 years seems to have picked up steam lately. Maybe the Tik Tok generation has discovered it. I won’t repeat it here; it seems profound but only in the way of greeting card copy.

Yeah, we’re all dead and forgotten in the long run. All the more reason to make the best of the time we do have. That includes the retirement phase, the phase that in some quarters is called a crisis. Results of one recent survey has it that one in five adults over the age of 50 has exactly zero in retirement savings. That study, by the AARP, also found that 61% of such folks “are worried they will not have enough money to support them in retirement.”

The AARP study, though, doesn’t quite square with the 2024 Retirement Confidence Survey from the Employee Benefit Research Institute (EBRI). It found 74% of retirees “are confident they will have enough money to live comfortably throughout retirement.” The survey also found 72% of retirees, and 78% of people still working, worry about inflation.

The intangible, the level of worry exists in people’s heads. Retirement cash you can measure and count. The EBRI survey also examined how many people have actually calculated what they’ll need in retirement. Only half of working people and retirees have actually run their own numbers.

That’s understandable. From personal experience, I can tell you calculating your retirement income needs entails a lot of searching — of both your receipts and your soul. You’ve got to fill out worksheets, keep from kidding yourself, and nudging your financial advisor, if you have one. It requires honesty about what you blow money on now, and what expenses you could jettison if need be.

Some people might fear what the calculations will show. What if, for instance, it says you need $500,000  or $1 million in savings to go along with Social Security, but you’re 62 and only have $250,000 saved up? You might get a cold water shock, but at least you can proceed with your life in knowledge.

Luckily federal employees have one of the lowest-load, easy-to-use retirement accumulation mechanisms in the form of the Thrift Savings Plan. One of my regular show guests, Abe Grungold, lists five simple things to do or not do, to ensure you put away the maximum in your TSP account. Contribute the maximum matching about of 5% of your salary. Don’t listen to social media dopes talking about investment strategies; the fund managers have already abstracted that task for you. Avoid constantly changing your fund mix in an attempt to time the market. Don’t use your TSP funds to buy annuity instruments. Make sure you repay loans you make to yourself against your TSP balance.

Social Security, an important part of FERS annuitants’ incomes, made news with the latest report placing insolvency of the trust funds in 2033 or 2035. That supposedly means beneficiaries would start seeing their benefits cut. Politicians who let that happen would see Claude Pepper rise out of the grave and come at them with a scythe. Social Security has IOUs it can call on the Treasury to continue regular payouts. If they had guts, Congress could do a reengineering of the payroll tax and benefits- vs. -age schedules like it did in 1980, but don’t hold your breath.

It all ends up on the debt anyhow. Not to debate Social Security policy, just to say options exist to keep it going.

You and I won’t be remembered 100 years after we’re gone. Johnny Carson is largely unknown already to Generation X. Shakespeare died in 1616, yet every year you can attend dozens of Shakespeare festivals. They might even still mention him occasionally at Harvard.

Nearly Useless Factoid 

By: Michele Sandiford 

According to the USDA, California produced 92% of the citrus grown in the U.S. for fresh consumption in 2023.

Source: Citrus Industry Magazine

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80%, maybe 100%, of life is showing up…for lunch. https://federalnewsnetwork.com/federal-report/2024/05/80-maybe-100-of-life-is-showing-up-for-lunch/ https://federalnewsnetwork.com/federal-report/2024/05/80-maybe-100-of-life-is-showing-up-for-lunch/#respond Thu, 02 May 2024 21:16:53 +0000 https://federalnewsnetwork.com/?p=4985391 Telework debates don't solve the lunch problem.

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If 80% of success comes from showing up, the government needs a new definition of “showing up.” In the great telework debate, we now know more than the commute, more than annoying colleagues, and more than work-life balance power the drive to keep telework. It’s also where you go for lunch.

According to Federal News Network’s recent survey, conducted by reporter Drew Friedman, a substantial number of respondents cited a lack of local lunch options as a reason they prefer maximum telework. They said lunch availability coupled with poor office design combine for a less-than-optimal office situation.

In the world of work, lunch looms as a big deal. In my own career, I’ve been lucky, having worked in small town and urban locations surrounded by great options. The Peterborough Diner, Nonie’s, Hunan Pagoda, Flash’s Cafeteria and Italia Deli live on in my fond memories. Although the days of a juicy hamburger and cup of coffee for $1.50 are likely over.

The presence of food options varies hugely by location, though. From published reports, major urban centers like Washington, D.C., San Francisco or St. Louis have lost many establishments. Even in these places, restaurant population varies by neighborhood, even by block. Worse are suburban office parks and isolated places like the Department of Homeland Security headquarters, where people deal with the one or two on-site delis or convenience stores, shlep in their cars or brown bag it.

Yet in the D.C. area, for instance, check out places like Hyattsville, Maryland or the DelRay section of Alexandria, Virginia that are out-of-the-way in a corporate office sense. They’re brimming with restaurants and sidewalk traffic.

One time many years ago, I visited Hewlett-Packard headquarters in Palo Alto, California. They showed me Bill Hewlett’s open-style cubicle/office. My eyes bugged out, though, at the cafeteria, a vast, multi-option food court essentially, where you could eat something different every day of the week. I’m guessing that’s long gone, as the legacy company has undergone round after round of breakups and mergers during the intervening years.

I suspect the lunch issue is proxy for the more generalized resistance to return-to-the-office among the cubicle class. No one has cracked the hard stone at the very center of the debate  — namely, how people conduct the interaction necessary for a well-functioning organization.

Rep. James Comer (R-Ky.), chairman of the Oversight and Accountability Committee, said in a recent hearing that some agencies’ customer service has suffered. He said congressional staff can’t get people on the phone at IRS or the Department of Veterans Affairs because they’re teleworking. If that’s the case, agencies can solve that easily. Desk phones can ring through to cells. They can —and many have — provision public-facing staff with the screens they need to work effectively. This is common in industry. In-person meetings with citizens must, of course, take place in federal offices.

Relationships and collaboration among people in your own agency presents the tougher challenge. A few points:

  • People collaborate when they have to regardless of location. Forty-five years ago I worked on a magazine in Boston with editors in New York, Washington, Chicago and Anaheim, California. The sales staff lived in their territories, and would come in for sales meetings from about eight distant locations. Need I say this was before PCs, email and cell phones? We collaborated, and so did the rest of the world. The main staff, though, came to a downtown office five days a week. Chatter among staff members on a million daily details never ceased. I once got youthfully wrathful about something a corporate flack did or said, and slammed down the five-button, dial telephone receiver. Someone in the next office yelled, “Temin’s bangin’ the Bakelite!” Unfortunately, you can’t terminate a call on an iPhone with extreme prejudice.
  • Forcing so-called core work days or collaboration days would be just that — forced. People collaborate on the spot for a specific reason, or they come together formally when the organization has a need to get people together. It must set a specific agenda and expected outcomes for gatherings to do anything worthwhile.
  • Government is at a disadvantage relative to industry when it comes to meetings. On the private side, bosses can expense sandwich and brownie platters with Dr. Brown’s diet soda. That brings the added bonus of hefty leftovers, which attract a streaming inflow of scavengers. No waste. Government meetings seem more spartan, bring-your-own affairs.
  • An old saw among speech givers is that, at a given moment, a third of the audience listens, a third sleeps, and a third thinks of sexual fantasies. Then came BlackBerries and smart phones. On Zoom or Teams, everybody is doing Lord-knows-what. Online or in person, establish a darn good reason for any meeting, keep it short, end it ruthlessly.

And leave time for a long lunch break.

Nearly Useless Factoid 

By: Michele Sandiford 

The state where workers earn the highest median annual wage is Massachusetts, where the median income as of 2023 is about $60,690.

Source: CNBC.com

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Eternal question: What to keep, what to toss out https://federalnewsnetwork.com/federal-report/2024/04/eternal-question-what-to-keep-what-to-toss-out/ https://federalnewsnetwork.com/federal-report/2024/04/eternal-question-what-to-keep-what-to-toss-out/#respond Thu, 25 Apr 2024 21:41:05 +0000 https://federalnewsnetwork.com/?p=4976686 The Pandemic Response Accountability Committee, by statute, sunsets a year from September 2025, more than five years after onset of the pandemic itself.

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Did you ever toss out a tool or appliance, you later wish you still had?

That’s what the government — which still operates a modified version of the Rural Electrification Administration — might do.

The Pandemic Response Accountability Committee, by statute, sunsets a year from September 2025, more than five years after onset of the pandemic itself. This seems logical on first glance. What will be left to oversee years after the trillions have drained away? The sunset model has precedent in the special inspector general operations for Iraq and Afghanistan.

The PRAC, though, received specific funding to construct a data analytics application that uses modern techniques to turn up fraud and abuse.  Congress passed the $2.1 trillion Cares Act in 2020 and the $1.9 trillion American Rescue Plan in 2021. Sadly, Congress funded the $40 million PRAC analytic platform in 2021. To borrow from Mark Twain, hundreds of billions of dollars in fraudulent claims ran away before oversight got its boots on. If the PRAC goes, what happens to the tool?

The potential loss of this tool means a monumental amount of work done by employees of the PRAC. I write about it here because somehow, it feels like a colossal waste of effort. On the practical side, agencies lose the future utility of a way of cutting improper payments. On the human side, it somehow disrespects earnest work to stem a terrible waste of money.

As we’ve reported, the PRAC staff itself early on wished it had an earlier analytic tool. The capability built by the Recovery Accountability and Transparency Board disappeared when the sun set on that storied agency in 2015. Note that Horowitz and others at the time urged Congress to preserve it. The request fell on deaf ears. The ill-named RAT oversaw spending under the American Recovery and Reinvestment Act. It was as if the Navy tossed its guns overboard after a battle.

For more than a year, federal oversight officials have urged Congress to preserve the capabilities of the PRAC . Champions include, not surprisingly, PRAC Chairman Michael Horowitz and Comptroller General Gene Dodaro. Now a Senate bill to do just that, from the Homeland Security and Governmental Affairs Committee, has bipartisan backing. Horowitz, who is also inspector general of the Justice Department, has publicly vocalized support for the bill. He argues that the program-agnostic application would help IGs with whatever channel of spending they wish to investigate.

Horowitz envisions the PRAC converting into a sort of service bureau for the Council of Inspectors General on Integrity and Efficiency. Its capabilities and analytics staff would remain available for the inspectors general. It would even abet future prosecutions of pandemic fraud.

More than a tool, the PRAC built what it calls the PACE, its analytic center of excellence. To some degree it may look like bureaucratic self-preservation in wanting the software and the people together. That, too, has precedent. But Congress should look at it on a cost-benefit basis. If each million dollars to operate the PACE results in $10 million in fraud recovery, or $100 million in fraud prevention, then why close it?

Prevention most matters to overseers. It should also matter the most to program managers. Good gosh, they must have sensed how many Payroll Protection Plan, low interest loan, or emergency assistance funds dollars would go into the ether, given the overriding imperative to push the money out as fast as possible. That’s pretty much a guaranteed recipe for waste, fraud and abuse. It’s like building a car to go somewhere fast and hoping to add the brakes later.

The heartbreaking extent of pandemic relief fraud will probably never be known. In round figures the Congress appropriated $5 trillion. Charitably, $1 trillion went to false and fraudulent claims. That’s my estimate. Horowitz laments that detect-prosecute-claw back activities can at best recover 10% of the fraud, however much did occur. If a trillion, well then a hundred billion dollars isn’t nothing, but it’s not like preventing a $1 trillion loss in the first place, or maybe $900 billion of it. Or Congress appropriating only $4 trillion in the first place. Imagine that.

Nearly Useless Factoid

By: Michele Sandiford

People reported losing $10 billion to scams in 2023. That’s $1 billion more than 2022 and the highest ever in losses reported to the FTC.

Source: Federal Trade Commission

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Another column on retirement. This time, I’m joining you https://federalnewsnetwork.com/federal-report/2024/04/another-column-on-retirement-this-time-im-joining-you/ https://federalnewsnetwork.com/federal-report/2024/04/another-column-on-retirement-this-time-im-joining-you/#respond Thu, 18 Apr 2024 19:02:51 +0000 https://federalnewsnetwork.com/?p=4967443 Your faithful radio anchor and columnist has a year before his own retirement and will chronicle the practical parts of the planning.

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Federal retirement and retirement planning ranks high as an enduringly popular topic for readers/listeners of Federal News Network. Feds are as hard-working as any workforce you’ll find, but few rational people want to work until they slide into the sepulcher.

We pilot our lives through many stages. I say this as prelude to telling you that I’ve started the glide path to my own retirement after what will have been 17 years at FNN, 32 years covering federal matters in one medium or another, and 47 years of professional work. Readers, listeners and FNN colleagues will be stuck with me for one more year, though, because I don’t like to leave things to the last minute.

Between now and then, columns on retirement and financial matters will continue to focus on federal employees. No weekly diary about me, but maybe an occasional anecdote and the understanding that in certain respects, I’m sort of psychologically aligned with those who are also headed towards retirement.

I’ll say this: The retirement decision brings decidedly mixed emotions.

You feel positive anticipation about a change of pace even, as in my case, you don’t plan to check completely out of your field but just want to dial back the day-to-day grind. Few, even in our building, quite know the energy and persistence it takes me and my producers to get the Federal Drive show finished and ready five days a week, year after year. I’m lucky in that I love the work and operate in a highly supportive organization. I love that moment when, arriving in the FNN garage, I pull off my motorcycle helmet and march upstairs to my studio and dig in to the day’s tasks — multiple and varied.

But your body and psyche somehow get together to tell you when it’s time; that perhaps your capacity for replenishing your daily energy expenditure isn’t quite as resilient as it was a year or five years ago. You want to leave the parade while you’re still hitting your stride.

You feel worry about money. Will Social Security, my union pension, and what my wife and I have accumulated after decades together carry us through? If I had a Thrift Saving Plan account, I’d be one of those TSP Millionaires we write about from time to time. Our financial planner keeps admonishing us not to worry. But I worry.

You feel satisfaction in what you’ve accomplished, tinctured with regret at opportunities not taken or pursued.

You feel uncertainty about your identity. This may be the most potent producer of trepidation about retiring. For so many of us, work is nearly indistinguishable from identity, sense of self and self-worth. I plan to do things in the federal market and stay involved in a limited way. The key to happiness in this mode is maintaining realism and a healthy perspective.

The happy retirees I know find fulfillment in things they now have the time to pursue. My friend and regular Federal Drive guest Bob Tobias gave me a great example just the other day. Bob had a significant career — first president of the National Treasury Employees Union, founder of the Federal Employee Education and Assistance Fund, long-time professor in the Key Executive Leadership Program at American University, among other things.

Every morning, in his home in a rural area of Maryland, Bob spends three hours reading and working at a fairly recent passion: writing poetry and trying to get it published. He also spends time with a group working to enact a legislative ban on Schedule F — the civil service reform tried by the Trump administration, not the IRS tax form.

I know retired feds who chair boards of local charities, who pursue art, and who teach underprivileged kids. They’re not melting into anonymity, but rather acquiring a new identity.

This isn’t good bye. Like I said, I’ll be around for another year. I hope you’ll feel free to send me a note with your thoughts on retirement planning and dealing with the money, healthcare and life issues you’re dealing with.

 

Nearly Useless Factoid

By: Derace Lauderdale

Among the top 1% of individuals, those between 65 and 69 years saved, on average, nearly $2.7 million for retirement.

Source: RetireGuide

 

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Understatement: Congress doesn’t function properly https://federalnewsnetwork.com/federal-report/2024/04/understatement-congress-doesnt-function-properly/ https://federalnewsnetwork.com/federal-report/2024/04/understatement-congress-doesnt-function-properly/#respond Thu, 04 Apr 2024 21:31:35 +0000 https://federalnewsnetwork.com/?p=4950208 Survey of congressional staff shows worrisome trends in how the crucial staff feels about their jobs, their working conditions, and the behavior of Members.

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Think it’s tough in your agency? Imagine a workplace where almost no one thinks the agency functions properly. Where large numbers of people don’t feel physically safe. Where the top leadership are so nasty to one another, half the senior staff consider skedaddling.

That, as you might have guessed, constitues the status of work life for staff members of the Congress of the United States. This finding comes from the Congressional Management Foundation, which surveyed 138 senior staff members. Only 5 percent of the people surveyed answered, but the foundation’s president, Brad Fitch, said the results show clear trends; principally, that the staff of the Congress labors under a peculiar group of people.

I”ll spare you yet another take on the principal issues impeding the car wreck that is Congress. Congressional staff occupy a galaxy less visible to the public, and even to much of the executive branch bureaucracy. Even in my own 32 years of covering government, I’ve spoken to only a handful congressional staff members, fewer even than members themselves. Staff learn early the value of self-attenuation in the shadows of their often egotistical bosses.

But don’t think they’re diffident. In fact, traipsing through the brick tunnels of the Capitol complex are some of the most informed and practically-minded people you’ll find anywere. Name the issue, and you can find members of the congressional staff that possess expert knowledge. And since politics often has the surface grace of ballet but the tactics of a prison yard, staff of one party sometimes know better than their members how to devise compromises with those of the opposite party.

When first-elected members come to town with perhaps green personal staffs, you can bet they learn lot from the committee staffs.

I say this only because the staffs of members of Congress constitute a sometimes underappreciated contributor to the nation’s well-being. If the Congress itself is semi-functional, the blame goes to many factors. Staff isn’t one of them. So it’s good to see at least a sampling survey of the health of this workforce. By contrast, the executive branch workforce is the object of intense, detailed and never-ending study. The annual Federal Employee Viewpoint Survey provides rich data and insight.

Here is a bit of what the Foundation survey found:

  • Only 19% of the staff members thinks Congress “correctly functions as a democratic legislature should.” That breaks down to 31% of Republican respondents, 12% of Democratic.
  • Only 20% agree that Congress provides “an effective forum” for debating the important questions.
  • 81% of Republicans and long serving staff members tend to disagree that “current procedures” give members of Congress the information they need from the executive branch to do their congressional duties. Sure, there’s a Democratic administration. But 46% of Democrats also find information from the executive branch wanting.
  • Two thirds of Democratic and Republican staff members would like elected leadership to “enforce the rules and norms of civility and decorum in Congress.” At least they don’t march into the chambers and whack one another with canes.

I spoke with Brad Fitch, the president of the foundation that surveyed congressional staff. A longtime watcher of Congress, Fitch said he doesn’t think the acrimony among members seeps down into staff relations. Otherwise, literally no bill might get written, much less ones the members reject anyway.

Fitch said — and the survey shows this — that the congressional staff sees positive movement in the technology, the workplace tools that have arrived in recent years. The Select Committee on the Modernization of Congress helped here. It sunsetted last year, but now there’s a follow-on caucus. Rep. Derek Kilmer (D-Washington) ably chaired the remarkably bipartisan committee. It came up with a couple of hundred recommendations, a couple of dozen of which Congress implemented. Senior staff are better paid now, and they have somewhat better IT systems.

It seems bizarre that an institution as important as the United States Congress engenders agreement about its own brokenness among its own members, the citizenry, historians and just about everyone else. Just don’t blame the staff.

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Planning on retirement? Beware of killer inflation https://federalnewsnetwork.com/federal-report/2024/03/planning-on-retirement-beware-of-killer-inflation/ https://federalnewsnetwork.com/federal-report/2024/03/planning-on-retirement-beware-of-killer-inflation/#respond Thu, 28 Mar 2024 23:13:34 +0000 https://federalnewsnetwork.com/?p=4942657 TSP is the one element in the TSP-FERS annuity-Social Security trio that is not fixed, or at least not tied to nominal inflation adjustments.

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When you get to be my age, you read the obituaries.  And why not? According to the actuaries at the Social Security Administration, a male’s probability of death at the age of 22 is 0.001612. At 69, it’s 0.024325. If I calculated correctly, that means the probability of death at my age is 15 times greater than it was when I started my career. So, yeah, I check to see who’s checked out and missed retirement.

Nobody has a guaranteed tomorrow. That doesn’t mean you shouldn’t plan for a good retirement. Presuming you don’t climb 1,000-foot rock cliffs without ropes or scuba dive to pet tiger sharks, you can expect some good years after work. The Social Security figures show a man at 65 — the classic retirement date — will live on average another 17 years. A woman at 65 has another 20 years on average. In reality more and more are making it to 90 and beyond.

Why a retirement column today? With two weeks until the tax incoming filing deadline, people are thinking about their finances. Baseball opened yesterday, and wouldn’t it be great to get to those precious few day games without a lot of schedule rigmarole? Plus, given that most federal employees pick December 31st to retire, April 1 still gives you some time to get retirement affairs lined up.

I credit Thiago Glieger of RMG Advisors in Rockville, Maryland, and a regular Federal Drive guest, for the idea. He said his federal clients often knuckle down to retirement planning now, with the holidays, winter and tax filing behind them. My own two cents: Solid retirement planning is also good financial planning generally, no matter how far away your retirement.

Glieger says to think of retirement in three phases — go-go, slow-go, and no-go. Go-go, you’re still relatively young and active. This is when you pack in the more active or strenuous things you want to do while you can. Slow-go, you’re still okay, but maybe slowing down to enjoy more chilling, say with younger family members. No-go is later old age, which might entail assisted living or other forms of help.

You can’t control anything fully. Inflation, though, lies in the zone of totally uncontrollable. Glieger calls inflation the silent retirement killer. You can control how your react in terms of Thrift Savings Plan or 401K strategy. He cautions against substituting  the volatility of higher growth funds like the C  Fund or S Fund for the steadiness of, say, the G Fund, on which inflation will have the most corrosive effects.

In that sense, your TSP is the one element in the TSP-FERS annuity-Social Security trio that is not fixed, or at least not tied to nominal inflation adjustments. Certified financial planner Art Stein, also an alarm-ringer on inflation, points out that FERS and your annuity won’t run out, either, whereas you can wipe out your investments fairly easily. You might be tempted to take more from your savings if inflation reduces the buying power of your FERS annuity, Stein adds.

Like a noxious vapor, inflation seeps into everything.

So, don’t shy away from keeping relative to wide swings, “if you think about not growing your money fast enough, that’s also a pretty big risk. Over time, you may not be able to keep up with your spending,” Glieger said.

Any retirement plan must include a spending plan. Glieger cautions against underestimating what you’ll spend. Some people spend more when they retire; say, because of more travel. Plus, cars, roofs, furnaces and washing machines don’t last forever.

Or at least initially, you buy that bass boat or sewing machine or Beretta shotgun you now feel you’ll have the time to use. Therefore, you’ll want a TSP investment strategy that grows your nest egg at no less than the rate at which you take withdrawals. Or at least ensure the principal lasts until you’re 95 or 100. You don’t want to undershoot the runway.

Nearly Useless Factoid

By: Michele Sandiford

The ratio of women to men over 65 years old is 100 to 76. The ratio of women to men over 85 years old is 100 to 49.

Source: DoSomething.org

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With the election coming up, no wonder we’re miserable https://federalnewsnetwork.com/federal-report/2024/03/with-the-election-coming-up-no-wonder-were-miserable/ https://federalnewsnetwork.com/federal-report/2024/03/with-the-election-coming-up-no-wonder-were-miserable/#respond Thu, 21 Mar 2024 22:00:07 +0000 https://federalnewsnetwork.com/?p=4934007 Presidential transition is already underway, months before the election. You might want to get involved. Just avoid picking political sides.

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By now you’ve heard the news.  The United States ranks a middling 23rd out of 143 nations in the “happiness” index. It could get a lot worse because a slow-motion train wreck of an election is coming. That and a potentially ugly presidential transition threatens to keep people at one another’s throats for the next year.

Two things to know: Presidential transition has already started. And you can participate!

Panelists on an online webinar put on by the AFFIRM group the other day talked all about transition. The speakers, all current or former federal executives, said that helping a transition can be professionally rewarding and even fun, although it requires setting aside your personal politics. Which, when you think about it, you pledged to do when signing up for a federal job in the first place.

Beth Killoran, the chief information officer of the Government Accountability Office, pointed out, “Transition started a year ago, because of what is statutorily required and what the General Services Administration has to do.” She’s former deputy CIO at GSA. She was CIO at Health and Human Services. “I actually had to do the onboarding of the new politicals as part of the transition team,” she said. Before all that happens, so-called beachhead teams, often heavy with campaign-connected people, will come in to start gathering information for the subsequent transition teams.

Jim Williams was, among other things, acting GSA administrator at the end of the Bush administration and oversaw the transition to the Obama administration. GSA ascertains the winner of the election, but long before that it establishes office space and generally makes sure the operation runs smoothly. He said that the Bush administration gave him instructions to make a “seamless and gracious” transition.

So far, it’s always been seamless, although not always gracious. Still, Williams said, “One thing I would say for anybody in the federal government: volunteer. It’s incredibly exciting. It’s always the opportunity to put your best foot forward and get to know the incoming team.” Even when the incumbent president is reelected, “there will be a changeover of people,” Williams said.

Obvious though they may seem to career employees, the specific duties and operational constructs of an agency or a department often mystify and incoming politicals. A lot of information comes in briefing books. Those can lay open everything an incoming will need to know, or not.

As former Office of Management and Budget official Mark Forman put it, “What do people want to know what did people in the agency want to put in the books are not the same.” Briefings can grow complicated, he said, because people at different levels and on different programs or bureaus will each need different sets of information.

That information transfer is therefore a chance to enhance your career and reputation. Roger Baker, who worked on the Veterans Affairs transition team for the incoming Obama crew in 2009, said, “The problem with the briefing books is that’s what they’d like you to know. And, you know, largely, as far as the transition team is concerned, that’s not what they’re worried about. What they’re really worried about is what is it you’re not telling them.”

If you tell them in a non-political way, you can enable a good relationship with the new political team and maybe enhance your own happiness on the job. Williams urged an evenhanded approach to the incoming and outgoing.

“Your job is to support the elected officials,” he said. He added, “Remember how you’re treating the people going out.” In the complex of government, think tanks, non-profits, contractors and law firms, people go and come ’round again.

Forman said to look at transition as a time to shine, but also as a chance to change things for the better.

“I think you need to come in and say, here’s what I think needs to be changed, or here’s what’s broken, what are the options,” Forman said. And let them know your recommendations. “And,” he added, “you also have to provide some credibility that that you can actually succeed in implementing that recommendation. If you answer those three questions, I think you’re gonna be pretty well situated.”

Yes, in many ways the upcoming election looks grim. But don’t let it make you unhappy as a government employee. Transition is a legal and political process, but it’s also an exercise in human relations.

By the way, the World Happiness Report is put together by Gallup, something called the Wellbeing Research Centre and hoity-toities from the University of Oxford. At 23rd happiest, the U.S. is way below Finland, Denmark and Iceland, which rank 1, 2 and 3.  But we’re way ahead of the three most unhappy nations: Lesotho (maybe it’s the elevation), Lebanon and Afghanistan. And we’re happier than  #30 China and #72 Russia.

Nearly Useless Factoid 

By: Michele Sandiford

Per TSA regulations, you can bring a bowling ball into the cabin in carry-on luggage, but not a bowling pin.

Source: TSA

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